Frequently Asked Questions
Will you pack for me?
No. We bring self-storage to you. We’ll give you crates/cages to secure your items in – you then pack it up and secure it with a padlock with your own code. We’ll then transport it back to our storage facility.
What can I store?
As long as it fits into one of our storage units, isn’t alive, perishable or easily damaged then we’d be happy to store it.
What type of crates do you provide?
Boxman crates are made of polypropylene (a kind of plastic). They’re super tough, waterproof, easy to pack and no assembly required. Not only this, but our crates are environmentally friendly – we clean the crates to reuse for the next customer.
Can I use my own crates?
Unfortunately not. By controlling what crates our customers use we can mitigate any possibility of damage to your items.
Will your driver help me carry my crates?
Yes, our driver will help with loading and unloading, however they won’t pack for you.
How do I get my items back?
Give us a call! We’ll organise a date to bring your stuff back to you on the phone.
Do you sell protective materials for my items?
Yes. We carry protective supplies in our vans to ensure the utmost care is taken of your items.
Do I get to keep the crates after storage?
No. When we drop-off your items we’ll need to take the crates back with us so other Londoners can make use of them.
How and when are you going to charge me?
You can pay by any major credit or debit card. The automatic payment is taken only when your storage plan begins, and then once on the same date of every month until you call back your items. So, we won’t take a penny until after we’ve collected your things. The retrieval charge is taken when you make the booking to call back your items, less any credit for unused storage
When does my storage plan begin?
The date we collect your items.
Can I store for one month?
No, the minimum storage cost is for 3 months.
Are my items insured?
No, your items are not insured. Only the cost of the crate/cage is insured.